Gatwick Airport Taxi Transfer Service: 2017

Lisbon Airport: British tourists stranded in Portugal British tourists have been left stranded at Portugal’s biggest airport after a fuel pump breakdown grounded flights.

Passengers were forced to sleep on the terminal floor at Lisbon airport after the system failure on Wednesday left thousands of people unable to get home.

Ryanair was among the airlines affected, along with the Portuguese national carrier TAP, which was warning customers that delays would run into Thursday. Priyank Lakhia, from London, said: "It's a mess at Lisbon Airport, flights cancelled and barely any staff on ground. Wife still waiting for updates."

Jonathan Millar, also from London, added: "Lisbon airport...what a mess. No fuel, no flights. Tracker boards haven't been updated since 2pm. Utter chaos."

Ella Sykes, 27, from Leeds, said the scene in the terminal was "absolute carnage" when she and a friend arrived at the airport at 2pm for a 5.30pm Ryanair flight to Manchester after a short break in Lisbon. Speaking on Thursday morning, she said: "We have been here all night. It's 17 hours now and we still haven't had any information from Ryanair. We have given up on the queues. We've booked a flight from Faro tomorrow morning.

"We are exhausted and we've had to fork out for accommodation overnight as well. And I was meant to be at work this morning." She said the only information she had received about what was happening had come from the media, adding: "The airport was absolute carnage. There were far too many people in the departure lounge so they stopped letting people in.

" On its Facebook page, the airport said there had been problems with the supply of fuel to aircraft, but it hoped flights would return to normal during Thursday.

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A Ryanair spokesman said: “Due to a fuelling system outage at Lisbon Airport last night (10 May), we regret that we were forced to cancel a number of flights to/from Lisbon.

All affected customers were provided with refreshment and accommodation vouchers, were contacted by email and SMS text message and advised of their options of a full refund, a free transfer onto the next available flight, or a free transfer onto an alternative flight route, in full compliance with EU261 legislation.

"Ryanair sincerely apologised to all customers affected by this disruption, which was entirely beyond our control.

” Marius Fermi, UK Country Manager at AirHelp, added:"Generally, if your flight’s delayed or cancelled, the airline should provide you meals, refreshments and access to phone calls and emails, but it’s also worth holding on to any documents you’re given related to the disruption and keeping all of your receipts – you may be able to claim back on any reasonable expenses.”

The world's top 25 airports of 2017

UK-based aviation research institute Skytrax announced the winners of the World Airport Awards 2017, also known as the Passengers Choice Awards, on March 14, 2017. The winners were selected on the basis of millions of customer satisfaction surveys. Let’s take a look at the top 25 winners from this year.

25. Beijing Capital Airport, China

The busiest airport in Asia in terms of passengers served, Beijing Airport boasts the world’s second largest terminal building (Terminal 3) after Dubai Airport. Opened in 1958, it is also the hub for Air China, the country’s flag carrier.

24. Vienna International Airport, Austria

Originally served as a military airport when it opened in 1938, the airport's Austrian Star Alliance Terminal that opened in 2012 helps it handle almost 30 million passengers a year. There has also not been a fatal accident at the airport since 1955.

23. Sydney Airport, Australia

The oldest commercial airport in the world, Sydney Airport began operating in 1919. Today it is Australia’s busiest airport, capable of handling more than 35 million passengers a year.

22. Auckland Airport, New Zealand

Serving more than 16 million passengers every year, the airport is also capable of handling some of the biggest aircraft in the world such as the Boeing 747 and Airbus A380.

21. Taiwan Taoyuan International Airport, Taiwan

The country’s largest airport, it was previously known as Chiang Kai-shek International Airport. It currently has two terminals that are connected by the TTIA Skytrain, a driverless transport system.

20. Dubai Airport

The world’s busiest airport by international passengers traffic, it is home to Emirates, the largest airline in the Middle East. It houses two open-air gardens, spas, a gym and a swimming pool.

19. Cape Town International Airport, South Africa

South Africa’s second busiest airport and the continent’s third busiest, Cape Town International Airport opened in 1954. The terminal features a split-level design with arrivals and departures on distinct levels.

18. Shanghai Hongqiao

Majorly a hub of domestic and regional flights, it is the seventh busiest airport in the country. Hongqiao Airport was used as a Japanese airbase during the Second Sino-Japanese War (1937-1945).

17. Helsinki Airport, Finland

Also called Helsinki-Vantaa Airport, it is the leading long-haul airport in Northern Europe and the country’s biggest airport. It also serves as the main hub of Finnair, the flag carrier of Finland.

16. Brisbane Airport, Australia

Brisbane Airport, which is the largest airport in Australia in terms of land area, directly serves 28 international destinations. It has been privately managed by Brisbane Airport Corporation since 1997, with no government funding.

15. Copenhagen Airport, Denmark

Founded in 1925, it was one of the first civil airports in the world and remains one of the oldest international airports in Europe. Today, it houses the five-star Hilton Hotel with 382 rooms.

14. Narita International Airport, Japan

Also known as Tokyo Narita Airport, it is one of two airports that serves the Greater Tokyo area. Narita has the longest runway in Japan and handles around 50 per cent of the country's international passenger traffic.

13. Vancouver International Airport, Canada

Canada's second busiest airport, it is the only North American airport to make it to the top 25 on the list. It is one of the few international airports that has a terminal for floatplanes.

12. Kansai International Airport, Japan

The airport started in 1994 to relieve the overcrowded Osaka International Airport, and since then has become the international hub for All Nippon Airways, Japan Airlines, Nippon Cargo Airlines and Peach.

11. Amsterdam Airport Schiphol, the Netherlands

Europe's third busiest airport started as a military airbase in 1916 and civilian use started only after the end of World War I. One of the unique features of the airport is that passengers can also hold wedding ceremonies inside its premises.

10. Frankfurt Airport, Germany

It serves as the main hub for the German national carrier Lufthansa. With 293 destinations, this airport has more direct routes than any other in the world.

9. Heathrow Airport, England

One of the most popular airports in the world, London's Heathrow is Europe's busiest airport. It has its own resident press corps and multi-faith chaplains.

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8. Zürich Airport, Switzerland

Also known as Kloten Airport, it has been operational since 1948. Switzerland's largest airport, it also serves as the hub for the country's flag carrier Swiss International Air Lines.

7. Chubu Centrair International Airport, Japan

Built on an artificial island in Ise Bay, the airport has a sky deck that lets one observe the entire area. It even has a bathhouse, the only airport in Japan to have one.

6. Hamad International Airport, Qatar

Opened in 2014, Hamad is the only Middle Eastern airport to receive a '5-Star Airport' designation by Skytrax.

5. Hong Kong International Airport, Hong Kong

Colloquially known as Chek Lap Kok Airport, it is the world's busiest cargo gateway. At the time of its opening in 1998, it had the world's largest passenger terminal building. The airport serves as the hub for Hong Kong’s national carrier Cathay Pacific.

4. Munich Airport, Germany

The second-busiest German airport has flights to more than 240 destinations across the globe. It offers airport tours, has an observation deck and even a dental practice and lab for any last-minute dental emergencies.

3. Incheon International Airport, South Korea

The largest airport in the country is also one of the largest, busiest and cleanest in the world. It has a spa, golf course, casino, museum and even an ice skating rink.

2. Tokyo International Haneda, Japan

One of the two airports serving the Greater Tokyo Area, it opened in 1931 and was also used as an American airbase during the U.S. occupation in post-World War II. It was also voted the world's cleanest airport.

1. Singapore Changi Airport, Singapore

Topping the list for fifth year in a row, Changi Airport is one of the largest transport hubs in Southeast Asia and also one of the busiest in the world. The airport boasts two 24-hour movie theaters, rooftop swimming pool and a butterfly garden.

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