Best Security and Immigration Experience – Gatwick Airport

Gatwick Airport won the Best Security and Immigration Experience award for the significant upgrades that have been made to the security and immigration processes as part of its £1.2 billion Capital Investment Programme. One of the airport’s passenger commitments is ‘We hate queues’ and the airport is succeeding in cutting waiting times, as is highlighted by the fact that the average waiting time at security now stands at just 107 seconds. To simplify access to the security search zone, facial recognition technology has been implemented, while dedicated special assistance and family lanes have been introduced. The centralised security area in the South Terminal can now handle as many as 5,000 passengers per hour. In both the North and South Terminals, immigration e-Gates have been installed to expedite and automate border clearance for e-Passport holders.